SUGGESTED OPINION BY THE CLIENTS FOR IMPROVING STANDARD OF SERVICE ON URBAN PRIMARY HEALTH CARE SERVICES DELIVERY PROJECT WORKING IN SELECTED MUNICIPALITY, BANGLADESH
Hasan Mahfuz Reza, Md. Abdul Mukit Sarkar
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Good health of the common people is a basic requirement for national development. As Bangladesh is one of the fastest growing economics in South Asia, the health status of its Population is vital for the sustainable of their socio-economic development. Government and NGOs have been providing primary health care through a variety of outlets ranging from satellite clinics through primary health care centers, many new and innovative programs are in operation now. This study aimed to examine suggested opinion by the clients for improving standard of service on Urban Primary Health Care Services Delivery Project working in selected Municipality. This was a cross-sectional study carried out at three urban primary health care centers in Kushtia Municipality, Bangladesh. A sample of 576 patients was selected for this study by random sampling. The data were collected through questionnaires were processed using SPSS statistical software. Suggested opinion regarding improving standard were ensuring availability of doctor/nurse in due time (7.1%), behavior of the clinic staffs would be more friendly (13.0%), increasing lab test facilities (16.0%), improvement overall management (14.8%) and ensuring free treatment for the poor patient (11.6%). Though the overall health care services of the health centers were good, the clients gave some of their opinion to develop the standard of NGO clinic services.